We strive to provide an exceptional experience for our guests by offering a well-balanced combination of quality, comfort, and value. While we warmly welcome guests who are appreciative, cooperative, and recognize the value we provide, there are rare occasions when certain bookings can be more harmful than beneficial. We welcome all feedback and suggestions. However, please note that we are unable to provide alternative accommodations, free stays, or refunds for minor issues or circumstances beyond our control. Guests who are dissatisfied must initiate cancellations or terminations directly through Airbnb to receive refunds for unused nights. To help ensure a positive experience for everyone, we kindly ask that guests reach out to us before booking—or withdraw your request—if any of the following applied to your previous stays. We also offer a grace period for guests to cancel their booking with a full refund 1. Age & Identity Verification: Due to liability concerns and past issues involving parties, smoking, and excessive alcohol use, the primary guest must be at least 25 years old to book. A valid driver’s license must be provided and verified immediately after booking. Guests who engage in illegal drug use, aggressive behavior, or violate local laws during their stay will be subject to immediate cancellation and removal from the property. 2. Distance Requirement (Over 3 Hours Drive) We only accept bookings from guests located more than a 3-hour driving radius from the property. Based on past experience, some local guests have booked short stays, then attempted to cancel for refunds using questionable claims—and in some cases, left retaliatory reviews when refunds or free stays were not granted. This behavior is unfair to both hosts and future guests. 3. Positive Airbnb History Required We welcome guests with a history of positive stays. A 5-star Airbnb rating reflects overall satisfaction and value—not perfection or hotel-style service. Guests with an average rating below 4.6 (either given or received), or who have left or received a 3-star review or lower, must contact us before booking to discuss any prior issues. We do not accommodate guests who have posted retaliatory or misleading reviews due to denied refunds, house rule violations, or early/late check-in requests. Guests without review must confirm they have read everything and house rule to avoid miscommunication. 4. Booking Guest Must Check In/Out: The guest who makes the reservation must be the one to check in and check out. This ensures clear communication and accountability throughout the stay. For same-day check-in bookings, kindly reach out to us before completing your reservation to confirm that the home will be ready for your check-in time. The temperature is supposed in a range of 72°F to 78°F to ensure optimal comfort and to safeguard both the environment and the equipment. An environmental sensor may adjust the settings if necessary. Please let us know if you have any special requests. Mattress firmness or softness is a personal preference. Please let us know if there's anything we can do to ensure your comfort. The host cannot be held responsible for utilities, internet, hotel amenity repairs, maintenance shutdowns, or the behavior of neighboring guests, as these are beyond host control. The housekeeper provides an initial supply of toilet paper, but guests are responsible for purchasing additional toiletries and consumables as needed. Vacation home kitchen is equipped and suitable for those who plan to prepare simple meals while not enjoying the area restaurants on vacation. No Housekeeping service during guest stay from host. Guest can arrange and pay for housekeeper to clean during the stay. Host cannot control or be responsible for resort amenity repair and maintenance shut down or neighbor guest's behavior. Guest understands host offers option to terminate the booking and refund unused night to avoid negative experience if the home is not good fit. It is gated resort, the booking guest needs to check in with the gate, sending friend or family member first may not work. *** No gym usage, as the gym is owned by VACASA and is exclusively for guests staying in units managed by VACASA. Airbnb guests can use the gym only if their units are managed by VACASA. Guest can check our listings in other communities that allow guest gym access. *** No house phone. *** No privacy lock keys for bedroom, bathroom, safebox (no code). locksmith charges fee to unlock if needed. *** Secured Area: Cleaner Supplies, Owner Storage, and Utility Closet. No Guest Access Permitted. *** Package delivery: Since it is resort, no post office delivery. Package delivery depends on the company and the individual driver. Some amazon driver deliver everything to one place in resort, you probably can check on your amazon account to find where they drop after delivery. We like to use Amazon locker if possible so we know where they dropped and we can pick up at our time. Guests are requested to promptly acknowledge the booking information and house rules by submitting the required form along with their ID after completing the booking process. The platform permits hosts to send the necessary weblink only after the booking is confirmed. We encourage guests to review and sign the acknowledgment within 2 hours of booking to prevent any potential miscommunication or delays. Alternatively, guests may choose to cancel their booking within 2 hours to free up the listing calendar and receive a full refund. Our rates already include a range of built-in discounts, such as seasonal pricing, last-minute deals, early bird specials, extended stay savings, adjacent-day and orphan-day discounts, and special rates for our loyal returning guests. However, maintaining the property comes with substantial expenses, including platform fees, resort HOA fees, taxes, insurance, utilities, and regular maintenance. Combined with the challenges of slower...