We strive to provide an exceptional experience for our guests by offering a well-balanced combination of quality, comfort, and value. While we warmly welcome guests who are appreciative, cooperative, and recognize the value we provide, there are rare occasions when certain bookings can be more harmful than beneficial. To help ensure a positive experience for everyone, we kindly ask that guests reach out to us before booking—or withdraw your request—if any of the following applied to your previous stays. We also offer a grace period for guests to cancel their booking with a full refund 1. Age & Identity Verification: Due to liability concerns and past issues involving parties, smoking, and excessive alcohol use, the primary guest must be at least 25 years old to book. A valid driver’s license must be provided and verified immediately after booking. Guests who engage in illegal drug use, aggressive behavior, or violate local laws during their stay will be subject to immediate cancellation and removal from the property. 2. Distance Requirement (Over 3 Hours Drive) We only accept bookings from guests located more than a 3-hour driving radius from the property. Based on past experience, some local guests have booked short stays, then attempted to cancel for refunds using questionable claims—and in some cases, left retaliatory reviews when refunds or free stays were not granted. This behavior is unfair to both hosts and future guests. 3. Positive vacation stay experience: We welcome guests with a history of positive stays. A 5-star Airbnb rating reflects overall satisfaction and value—not perfection or hotel-style service. Guests with an average rating below 4.6 (either given or received), or who have left or received a 3-star review or lower, must contact us before booking to discuss any prior issues. We do not accommodate guests who have posted retaliatory or misleading reviews due to denied refunds, house rule violations, or early/late check-in requests. Guests without review must confirm they have read everything and house rule to avoid miscommunication. 4. Booking Guest Must Check In/Out: The guest who makes the reservation must be the one to check in and check out. This ensures clear communication and accountability throughout the stay. The home is a self-help vacation rental with no onsite staff for service inside the unit during guest stay. The resort office As with any vacation home, occasional issues may arise due to cleaner's over look, normal wear and tear or damages caused by prior guests. We strive to address any problems promptly to ensure your comfort. However, if unforeseen issues arise and significantly impact your experience, we would rather guests choose to cancel their stay than feel dissatisfied or uncomfortable. Your enjoyment and satisfaction are our top priorities. The home is equipped with an environmental sensor that monitors noise, temperature, humidity, and smoke, ensuring both safety and comfort for guests. For same-day check-in bookings, kindly reach out to us before completing your reservation to confirm that the home will be ready for your check-in time. Mattress firmness or softness is a personal preference. Please let us know if there's anything we can do to ensure your comfort. The temperature is preset by the installer to a range of 72°F to 78°F to ensure optimal comfort and to safeguard both the environment and the equipment. An environmental sensor may adjust the settings if necessary. Please let us know if you have any special requests. The host cannot be held responsible for utilities, internet, resort amenity repairs, maintenance shutdowns, or the behavior of neighboring guests, as these are beyond host control. The housekeeper provides an initial supply of toilet paper, but guests are responsible for purchasing additional toiletries and consumables as needed. We prefer medium to firm mattresses for comfort. If you have need a mattress topper, please let us know, and we will gladly accommodate your request. *** No house phone. *** No privacy lock keys for bedroom, bathroom, safebox. locksmith charges fee to unlock if needed. *** Secured Area: Cleaner Supplies, Owner Storage, and Utility Closet. No Guest Access Permitted. *** All resort homes are without mail delivery. Amazon package may be delivered to the club house, to the door or returned depending on the driver. We host use Amazon locker free for security. Guests are requested to promptly acknowledge the booking information and house rules by submitting the required form along with their ID after completing the booking process. The platform permits hosts to send the necessary weblink only after the booking is confirmed. We encourage guests to review and sign the acknowledgment within 2 hours of booking to prevent any potential miscommunication or delays. Alternatively, guests may choose to cancel their booking immediately to free up the listing calendar and receive a full refund. Our rates already include a range of built-in discounts, such as seasonal pricing, last-minute deals, early bird specials, extended stay savings, adjacent-day and orphan-day discounts, and special rates for our loyal returning guests. However, maintaining the property comes with substantial expenses, including platform fees, resort HOA fees, taxes, insurance, utilities, and regular maintenance. Combined with the challenges of slower seasons, this makes it difficult for homeowners to simply break even. Since some guests may seek refunds for various reasons, we do not offer refunds for minor imperfections, such as small cleaning oversights, normal wear and tear, or factors beyond the host's control. No refunds will be issued for nights already stayed. Our focus is on providing comfort, value stay, rather than striving for perfection. I welcome guests who appreciate a quality stay and contribute positively to overall hosting experience. My home may not be a good fit for guests who seek refunds or leave l...